Colleen Miller

Colleen Miller

Program Director and President

Colleen got her start as a concert promoter back in 1990, booking the venerable (and smoky!) Chicago nightclub, Biddy Mulligan’s. From there, she went on to serve as Concert Director for the Old Town School of Folk Music, Program Director for City Winery Chicago, and founded and directed the Chicago Folk & Roots Festival. Over the decades, she has had the honor of booking the gamut of legendary musicians, from Bill Monroe to Townes Van Zandt to Odetta to Tito Puente. Colleen has launched four new venues over her career, and founded many nifty festivals, large and small.

Mike Miller

Mike Miller

Vice President

Mike was born and raised here in Cleveland, and graduated from St. Ignatius High School in 1973. After graduating from the University of Notre Dame, he started his career at Leo Burnett Advertising in Chicago, one of the world’s largest agencies. He is an experienced entrepreneur and senior-level executive with deep family roots in Cleveland. Prior to working at the Music Box, he worked for the Entrepreneurs EDGE, an economic development non-profit based in Cleveland. Mike has tremendous long-term connections in Greater Cleveland: His grandfather was mayor of Cleveland in the early 1930s, and was instrumental in founding the Cleveland Browns, was past minority owner of the Cleveland Indians, and owned one of its most historic radio stations, WERE-AM.

Dave Heflin

Director of Operations

Dave is a veteran of the restaurant business having spent nearly 25 years in the industry. He is the recipient of various restaurant style awards and passionate about fine dining and hospitality. When not at the Music Box, he enjoys spending time with his wife of 11 years and their three children.

Terry Harris

Accounting Manager

Terry was born and raised in Northeast Ohio. She graduated from Orange High School, and was one of the very few students that attended the district K-12. Starting at age 14, she began working in the local snack bar and has worked in a restaurant setting ever since. After graduating from Baldwin Wallace University, with a B.A., she was continually drawn to the Restaurant Business as well as the Theater. She got her start in Restaurant Accounting in the 1980’s with the Stouffer Restaurant Group, and has been doing it ever since. She participated in the Berea Summer Theater and Chagrin Valley Little Theater programs as a rehearsal pianist as well as pit Orchestra member. The combination of passion for music, theater, and restaurants makes Terry a perfect fit for the MBSC.

Dennis Devies

Dennis Devies

Executive Chef

Dennis first realized he had an affinity for restaurants while still in high school, when he moved from delivering pizzas for Papa John’s to helping out in the kitchen. Inspired by his regional manager, he attended the Pennsylvania Institute of Culinary Arts. While finishing up his degree, he fell in love with the kitchen and cooking side of things—and hasn’t looked back. For the last nine years, Dennis was the Executive Sous Chef at Brookside Country Club in Canton. He has ample experience juggling restaurant service with banquet service, often in the same night. Dennis has also spent the winter months for the last six years in the Caribbean working closely with chef/owner David Kendrick, developing amazing dishes that will work great for the Music Box. In addition, Dennis is the two-time winner (and reigning champion) of the Cast Iron Chef Cook-Off and was part of the 2013 March of Dimes Signature Chefs Auction. His culinary talent and vast experience will be an asset to Cleveland’s dining scene.

Shannon Brancifort

Shannon Brancifort

Wedding & Social Events Manager

Shannon is a Cleveland native, with ten years of experience in planning and executing various types of events. Her experience has allowed her to refine her eye for detail, which she brings to every event. The most valuable thing Shannon does as an event planner is make the planning process fun and relaxed for her guests. She does the planning and coordinating so each guest may focus on fun things like food and cake tastings or finding the perfect wedding dress. There are few things in life that she enjoys more than being a part of a wedding day. It brings warmth to her heart knowing she’s helped create a beautiful day for brides, grooms and their families.


Amy Urso

Corporate Events Manager

Amy graduated Summa Cum Laude from Kent State University with a Master of Science in Hospitality and Tourism Management. She is a passionate hospitality professional with over 14 years of industry experience, including an extensive background in event management, planning, and coordinating special events. Amy’s experience in many different facets of the industry and astute attention to detail helps her to execute extraordinary events. Amy’s proven ability to exceed clients’ expectations can be witnessed through numerous awards & achievements in her field. Amy’s driving goal is to create lasting special memories for clients and their guests. When not at the Music Box, Amy enjoys traveling, attending concerts & events, Cleveland sports, cooking, and the great outdoors.


Ricky Benninger

Marketing Manager

Ricky was born and raised here in Cleveland, Ohio and went to St. Ignatius High School. He then migrated to the University of South Carolina, where he graduated Summa Cum Laude, studying Sports & Entertainment Management. Ricky returned to Cleveland in 2018 to work as the Marketing Manager at the Music Box, utilizing his knowledge of the industry and passion for live entertainment to brighten up CLE’s favorite music venue.


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