FAQs

Dining + Concerts

Q: How many stages does the Music Box have?

A: Two: an upstairs Concert Hall and our downstairs Club. Both places serve a full menu of food and drinks before and during shows.

Q: I’m coming to a show at the Music Box. Should I also make a dinner reservation?

A: Dinner reservations are only required if you would like to eat at the Rusty Anchor. Dinner will be served for Club shows off of the Rusty Anchor and Concert Hall shows off of the Concert Hall Menu without any additional reservations. Please note: If you are attending a Concert Hall show and would like to eat at the Rusty Anchor we ask that you allow for a 90 minute dining experience.

Q: Wait—really? I’m able to come to the Music Box, snag a seat, and be able to eat dinner and hear great music? Without going anywhere?

A: Yes, really! You don’t have to move from the time you sit down until the time the music ends, and can order food and drinks right from your seat before and during the show.

Q: How long before the music starts may I sit down and order food?

A: Unless otherwise noted, doors open two hours prior to show time for both Concert Hall and Supper Club shows.

Q. I’m coming to a show, but don’t want to eat dinner at my seat. Is that okay?

A: Yes! There is no minimum food or drink purchase at the Music Box. Just come on down and enjoy the music.

Q. I want to eat dinner at the Music Box, but don’t want to see a show. Is that okay?

A: Yes! The Rusty Anchor at the Music Box is open Weds-Sun. Please make a reservation prior to arriving.

Q. May I bring in outside food to the venue?

A: No outside food is allowed at the Music Box. We have a great restaurant, The Rusty Anchor, that you should try! We also offer dining options in the Concert Hall and Supper Club. View our menu options.

Q: Are the menus the same in the Concert Hall and Supper Club?

A: No, we do have separate menus depending on the venue. View our menu options.

Q: Do you have vegetarian, vegan or gluten-free options on your menu?

A: We do! Please note that you have specific dietary needs when you are seated. You can check out our menus here.

Q: I’m running late to a Concert Hall show. Will I lose my seat?

A: Absolutely not. Your seats will be held for you until the end of the show.

Q: Is there a dress code?

A: Not at all. Arrive dressed for a night of great music and dining.

Q. Do you sell gift certificates?

A: We do, in person at our box office or online.

Q: Am I allowed to photograph or take video of performers?

A: The use of professional photography equipment or flash photography is not permitted at the Music Box. Video or audio recording is also not permitted during Music Box concerts.​

Q: Is the Music Box wheelchair-accessible?

A: Yes! Every seat in the Supper Club is handicapped accessible. If you are coming for a show in the Concert Hall, there is an elevator located on the right-hand side when you enter the building. Accessible seating is held for every show for you and your friends/family. Please contact the box office at (216) 242-1250 to book these seats.

Private Events

Q: My son or daughter is getting married and I would like to rent out the Music Box for the big day. What should my next steps be?

A: Congratulations! We are pleased to offer a variety of private rental packages that cater to each budget and vision. The best way to start is to visit our private events page for more information.

Q: We’d love to have our company holiday party at the Music Box. Can we do that?

A: Yes! We can accommodate that. See our private events page for more.

Q: What other types of private events can the Music Box accommodate?

A: All kinds! Proms, corporate meetings, expos—you name it, we can provide space for it.

Ticketing

Q: What do I use as my ticket?

A: You can purchase tickets via our online ticketing system using Flash Seats’ digital ticketing technology, or directly through our box office. Upon entering the venue, we will swipe your driver’s license or credit card to verify your admission.

Learn more about FlashSeats.

Q: I don’t have a FlashSeats account. Where do I sign up?

A: You can sign up here.

Q: I don’t want to use FlashSeats; I’d rather have a hard copy ticket. Is that an option?

A: Yes. Choose the Will Call option at checkout, and we’ll have hard copy tickets at the door when you arrive. Please note: A $3/ticket will call processing fee will be applied if you opt for this method of delivery.

Q: I don’t have a driver’s license or credit card, but still want to see a show. What do I do?

A: You can purchase your tickets at the box office during normal business hours.

Q: I need accessible seating for dinner or for a concert. What should I do?

A: For accessible seating for a concert, please contact the box office – BoxOffice@MusicBoxCLE.com. All tables in the Supper Club are accessible for dinner seating; feel free to contact the reservation line at 216-242-1250 in advance for any specific requests. All tables in the Supper Club are accessible for dinner seating; feel free to contact the reservation line at 216-242-1250 in advance for any specific requests.

Q: I’d like to purchase 12 or more tickets to a show. Can I do that online?

A: For parties of 12 or more wishing to purchase tickets, please contact the Box Office at (216) 242-1250.

Q: What’s included in my ticket purchase?

A: Unless otherwise noted, your ticket price only includes admission to the event. Dinner and drinks are extra—but available in both the Supper Club and Concert Hall.

Q: I bought tickets to a show, but can’t make it. What are my options?

A: All ticket sales are final. Unless a concert is cancelled, we do not issue refunds or credit. However, if you have purchased your tickets through our online ticketing system, and have chosen FlashSeats as your method of delivery, you can easily transfer your tickets to anyone with the click of a button, or list them for sale in the FlashSeats marketplace.

Q: Can I attend an event if I’m under 21?

A: Most of our concerts are all-ages. Check individual event pages for details.

Getting There + Parking

Q: How do I get there by car?

A: View our venue and parking map powered by Google

From the East
Take I-90W/OH-2W. Follow OH-2W and take the W 28th St. exit. Turn right on W 28th St. Take an immediate right onto Washington Ave. Turn right onto W 25th St. Turn left onto Main Ave.

From the West
Take I-90E to exit 170A toward US-42/W 25th St. Merge onto Wade Ave. Turn left onto W 25th St. Pass the Detroit-Superior Bridge. Turn right onto Main Ave.

From the South
Take I-77N and exit at E 9th St. Turn right on Orange Ave./Ontario St. Turn left onto the Hope Memorial Bridge. Turn right onto W 25th St. Pass the Detroit-Superior Bridge. Turn right on Main Ave.

Q: Is parking available?

A: There are several parking options surrounding the Music Box Supper Club. Rates vary depending on day and time, but typically range from $6 to $8. We also offer door-to-door valet parking on show nights. Limited street parking is also available. VIP members receive half-price valet parking year-round.

Q: Is there disabled parking?

A: Yes, absolutely. Valet parking will also get you close to the Music Box doors.

Q: How do I get there by boat?

Enter at the mouth of Cuyahoga River. Travel south 1/4 mile to reach the Nautica Entertainment Complex. Feel free to dock your boat and join us for the show and/or dinner! Please contact us at (216) 242-1250 when you arrive to receive the proper docking documentation.